Privacy Policy

Last Updated: November 2, 2025

1. Introduction

Welcome to BukaLombok ("we," "us," or "our"), Lombok's Premier Marketplace mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using the BukaLombok App, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Profile pictures, location preferences, and business/store information
• Communication Data: Messages, reviews, and feedback you send through the App
• Payment Information: Payment methods and transaction details (processed securely through third-party providers)
• Support Requests: Information you provide when contacting customer support

2.2 Information Automatically Collected

We automatically collect certain information when you use our App:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: App usage statistics, features accessed, and user interactions
• Location Data: Geographic location (with your permission) for location-based services
• Log Data: IP address, browser type, pages visited, and time spent on pages

2.3 Information from Third Parties

We may receive information from:

• Social Media Platforms: If you choose to connect your social media accounts
• Payment Processors: Transaction confirmations and payment method details
• Analytics Providers: Usage analytics to improve our services

3. How We Use Your Information

We use collected information for the following purposes:

• Provide Services: Process transactions, manage your account, and deliver marketplace features
• Communication: Send transaction confirmations, updates, and customer support responses
• Personalization: Customize your experience and recommend relevant products/services
• Security: Prevent fraud, unauthorized access, and ensure platform safety
• Analytics: Understand user behavior and improve our App's functionality
• Legal Compliance: Meet legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 With Your Consent

When you explicitly agree to share information with other users or third parties.

4.2 Service Providers

With trusted third-party service providers who assist us in operating the App, such as:

• Payment processors
• Cloud hosting services
• Analytics providers
• Customer support platforms

4.3 Business Transfers

In connection with a merger, acquisition, or sale of our business.

4.4 Legal Requirements

When required by law, court order, or government regulation, or to protect our rights and safety.

4.5 Other Users

Certain information (like your username, profile picture, and transaction history) may be visible to other users of the marketplace.

5. Data Security

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

9. Children's Privacy

The BukaLombok App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Cookies and Tracking Technologies

Our App may use cookies and similar technologies to:

• Remember your preferences
• Analyze usage patterns
• Provide personalized content
• Ensure security

You can control cookie settings through your device settings.

11. Third-Party Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy within the App
• Sending you an email notification
• Displaying a prominent notice within the App

Your continued use of the App after changes become effective constitutes acceptance of the updated policy.

13. Contact Us